| Keystone Konnects Newsletter |
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| Keystone Konnects Newsletter April 2025 Tax Day is Tuesday, April 15 To assist your residents during tax season, please update your website with links to Keystone’s resources and the latest local tax information. Updating your website with helpful taxpayer information can enhance their understanding of the process, ensuring a smoother experience. Individuals and businesses can file and pay earned income tax online. The service is easy and secure. For residents: Access Keystone’s pay/file webpage and select the appropriate tax; Provide basic information, such as wages, local tax withholding and home address to start the process; Follow the easy on-screen directions; and Schedule payment to arrive on or before the due date. Online resources include: Frequently Asked Questions to help taxpayers quickly find the answers they need. Contact link to help your residents request assistance or find answers to specific tax questions. Paper forms, but we encourage taxpayers to file online for faster, accurate tax filing and quick refunds. If you require assistance in crafting a taxpayer message for your website, please don’t hesitate to reach out to Keystone’s Client Services Team. We are here to support you in ensuring a successful tax season for your community. Keystone Chat Now Available We are excited to announce the launch of Keystone Chat, now available on the Keystone e-file website. This innovative feature enables taxpayers and tax preparers to communicate directly with our Taxpayer Service Representatives when they need assistance or have questions. This service significantly improves our ability to support e-file users, offering a faster and more efficient alternative to phone calls or emails. Following the earned income tax filing season, Keystone Chat will expand to additional Keystone applications, allowing us to assist even more employers, taxpayers, and tax preparers as they navigate our sites for information or use self-service features like e-file. Business Portal Help Videos Recently, Keystone enhanced our online Business Portal to include Help videos. The short videos help users navigate the filing and payment process while providing answers to common questions. This enhancement improves the user experience and results in faster answers to user questions. Tax Certificates Now Available Online Keystone has launched a new online tax certificate request service to confirm tax payment for upcoming real estate closings and loans. Mortgage and real estate companies are taking advantage of the benefits of using the online tax certification process to: Quickly and easily request tax certifications Eliminate mailing paper forms and checks Submit online payment via bank account or credit card Receive immediate email confirmation of request To get started, requestors: Access taxcert.KeystoneCollects.com Have the parcel, universal parcel identifier (UPI), Geographic Information System (GIS) information or Lot Block Number available Follow the straightforward, step-by-step online instructions Tax certificates are emailed to the designated requestor upon completion and require 2-10 business days for research and processing. It’s In the Mail Delinquent Per Capita invoices were sent in Q1 to jurisdictions where Keystone is the delinquent collector. Business Privilege and Mercantile annual packets were sent for all jurisdictions with 2nd quarter due dates. Balance due letters have also been mailed following payments processed during 4th quarter. Current per capita invoices are currently in the mailing system. Contact Us Keystone Collections Group transforms tax collection into revenue growth for our clients. We believe that creating efficient tax filing and payment solutions results in positive economic impacts for you. We are ready to help improve or build an efficient and secure tax filing and payment collection solution for your community. Learn more about the tax services we offer and contact us to discuss your specific needs. |
 Have a Question? Access our Frequently Asked Questions to find the answers you need.  Need a Form? Visit our Forms page. |
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